HOW MUCH YOU CHARGE FOR SHIPPING?

We ship worldwide including Europe, USA, Asia and Australia. We offer worldwide free shipping. We are not responsible for any customs fees once the items have shipped from our warehouses. By purchasing our products, you consent that one or more packages may be sent to you and may get customs fees when they arrive in your own country.

WHY DIDN'T MY ORDER COME IN A SINGLE PACKAGE?

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centres for them to get to you faster. This means orders containing various items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your products at once… they are on the way.

WHERE DO YOU SHIP?

We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

HOW DO YOU SHIP?

We ship orders overseas by mail service.
After finishing processing your order, we will send it to the shipping company, and it will be handled entirely by them. After arriving in your country, it will be managed by your country’s postal service. So please kindly contact your local post when it came to your country.

HOW LONG UNTIL I GET MY PRODUCT?

The shipping time will depend on your exact location. However, it usually takes only 20-25 business days for shipping to the US and 20-25 business days for international shipping.

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.

WHAT IS BUYER PROTECTION?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  1. The item you ordered did not arrive within the time promised by the seller.
  2. The item you received was not as described.
  3. The item you received that was assured to be genuine was fake.