FREQUENTLY ASKED QUESTIONS

HOW DO YOU SHIP AND WHAT IS THE PRICING?

We ship worldwide including Europe, USA, Asia and Australia. Shipping costs are calculated automatically at the checkout page depending on both the weight of the package and destination.

WHY DIDN'T MY ORDER COME IN A SINGLE PACKAGE?

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

WHERE DO YOU SHIP?

We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

HOW DO YOU SHIP?

We ship orders oversea by mail service.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrived at your country.

HOW LONG UNTIL I GET MY PRODUCT?

The shipping time will depend on your exact location. However, it usually takes only 20-25 business days for shipping to the US and 20-25 business days for international shipping.

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.